Shipping Details

Enjoy Secure Shipping

Botanical Remedies LLC is dedicated to serving you with a speedy delivery of your Kratom orders to all of our U.S. customers.

When you order Kratom from Botanical Remedies LLC, your order will be shipped on the same day if placed before 1 pm EST (10 am PST). Our hours of operation are Monday through Friday 9 am-5 pm, EST. Please note that we are closed on holidays.

When you purchase Kratom from us, we will keep you up-to-date on your shipment with email updates. Orders are mailed via USPS services, with Priority and Priority Mail Express being the most common shipping methods used. Once shipped, your package will arrive within 2 to 3 days priority mail, not including Sundays and holidays, given that there are so unforeseen delays caused by USPS.

We may not be able to ship to your city or state; please check your local regulations if you have difficulty placing your order.

We are unable to ship to these five states where kratom is considered a Schedule 1 drug.

Vermont
Indiana
Wisconsin
Alabama
Arkansas. 

There are also a handful of counties or cities within states where kratom is considered legal that has banned the supplement. These include, but may not be limited to:

Denver, Colorado
Sarasota, Florida
San Diego, California
Jerseyville and Alton, Illinois
Columbus and Union County, Mississippi

Priority Mail Express

When you order Kratom from us, you have the option of having your package shipped out for next day delivery via Priority Mail Express, which typically arrives within 1 to 2 days depending on your location. Please note that additional shipping rates apply for Priority Mail Express deliveries.

Secure Shipping

• All orders are packaged and heat-sealed and envelopes are sealed with adhesive strips so that our customers can tell if their order has been tampered with.
• For your convenience, Botanical Remedies LLC packages are securely labeled.
• We ship our product in airtight, resealable packaging to preserve freshness.

Tracking

Once your order is shipped, you will receive an email that contains your USPS tracking information. Please always be sure to check your spam folder if you cannot locate this email in your inbox. If your tracking information has not updated for 48 hours, please feel free to contact us and we will be happy to help in any way we can. But, please be aware that we do not have any other information on the whereabouts of your package. 

Our Customers Come First

At Botanical Remedies LLC, we do everything we can to go above and beyond to earn our customers’ loyalty. We want to make sure that when you order Kratom from us, you have a superior experience. If you have any questions about our shipping policies that we have not addressed here, please email us at botanicalremediesllc@gmail.com and we’ll respond as quickly as possible. 

This product is NOT used to treat, cure. or mitigate any disease, illness, ailment, and/or condition. Please see the FDA alert 54-15. We make no representations as to intended use or suitability for use. This product contains chemicals known to the state of California to cause cancer, birth defects, or other reproductive harm. Specifically, nickel, arsenic, and lead. For more information please visit p65warnings.ca.gov